| Case Study |
972-934-6755 |
Seven Seas
Seven Seas is currently dealing with over 200 calls a day, passing details on the nature and constraints of jobs to Paragon via its internal Global 8 system. Paragon then creates routes and schedules for import into the company’s core systems and establishes tight one-hour windows for each job. Confidence in these delivery times has not only led to a much-appreciated text-messaging service for customers, but also to a significant improvement in the reliability of drivers’ running schedules.
"Our routes used to give ‘guesstimates’ regarding times and their accuracy depended on the operator," says Jon Mitchell of Seven Seas. "With the time savings and level of consistency Paragon has given us, we have been able to extend the customer cut-off time from 12:00 to 2:00pm and achieve almost all of our time window targets. Our next target is to improve service levels even further through in-cab navigation technology, importing Paragon routes into PDAs to help drivers reach the right location at the right time every time."
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