| Case Study |
972-934-6755 |
Albany Facilities
Paragon’s fixed routes have been praised by Albany Facilities for their role in its recent expansion. Adapted swiftly for this specialist washroom and hygiene services application, the system has accommodated new business while maintaining service and efficiency levels. In fact, this team effort has enabled Albany Facilities to grow its business at a rate of 70 new calls a month while improving planning and transportation efficiency throughout its operation.
So significant is the amount of new business being won by Albany Facilities that Paragon is being put to work three times a week to reassess the efficiency of its fixed routes. Having already been programmed to factor in constraints ensuring consistency for existing customers, Paragon rapidly produces new, optimized, routes incorporating the new customers. It also comes up with creative solutions such as double-shifting ideal for 24-hour a day customers.
These achievements are all the more impressive as Albany likes the same driver to visit each customer at the same time each week. With customers needing hygiene bins collected weekly, mats washed fortnightly and soap cartridges replaced monthly Albany Facilities turned to Paragon to provide a way of planning in new business while meeting existing customer constraints. "This operation is a testament to Paragon software’s success because it takes all these things into consideration and yet is easy to use", says Albany’s Adam Speck. "It is also testament to Paragons people, the support team and the availability of its Hotline service have helped us considerably."
So pleased has Albany been with the whole Paragon package that when it was put forward for two business awards for customer service and ingenuity it showed the system to the judges as an example of its IT support. Albany won both awards. Next year, Albany intends to call on this support in a different way. "We will be using Paragon for strategic selling purposes", says Adam Speck. "The sales team will look at the plans and see which truck routes have spare time or capacity. We can then target these geographical areas and increase business in the most economical way."
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